There's a Center aged African American female with a brief hair Reduce and Eyeglasses at your Philadelphia Airport area who refused to give me her whole identify Once i asked for it as a result of her despicable attitude. She last but not least told me her title was “D†and hid her name badge as she said this. “D†won't ought to have a task in shopper service and particularly not inside your first-class check in region the place I encountered her. As I rushed earlier the extensive TSA line for the self service ticketing counter with only forty minutes till my flight departed I used to be happy to determine there was a totally free kiosk. I started to retrieve my reservation and midway through this process “D†walked approximately me and mentioned “This really is for firstclass travellers only†I seemed up from the screen baffled for the reason that there wasn’t any indication or indicator that the kiosks had been first class kiosks and Moreover I questioned how “D†understood I used to be or was not first class and why she would make this sort of an assumption. I replied “Justification me?†“D†condescendingly mentioned “These kiosks are for top quality travellers onlyâ€.
I have been an AA consumer for over twenty five decades. Your service has become disappointing to say the least. It truly is in all parts of service from sign in to , tavel to baggage dealing with.
Upon landing in Roatan on Feb 14, I learned a bit of my baggage was however in Miami And they'd have it within the plane on the following flight from Miami to Roatan, the subsequent Saturday!
Had fantastic shopper service sine 1/17. Been pulled from the FRA flight and stayed for 2 days in Philly. Nowadays 1/19 I'll resume my flight to FRA with up to par documentation. To my shock the ticket agent at the sign in counter ended up Completely impolite, not helpful and envisioned me to search out my luggage that was checked in on the seventeenth Which I was unable to retrieve Once i was pulled from the flight on Sunday.
Not merely were being we not seated in Organization as informed, we before long realized that the online video system and WiFi was failing to operate and we wouldn't be able to pay attention to songs or movies during our ten hour flight. I often look ahead to taking pleasure in films on extensive flights.
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I referred to as am. air on three/25/sixteen to request if on a return inter-national flight if I could shell out the evening on the airplane modify metropolis, (exactly where we initial enter the United states before occurring to finish the flight home), to rest, and decide on the struggle up the following day With all the same ticket to fly property. I’ve done this just before coming home from Europe with out a problem. I also described which i was paying for the tickets with my visa details.
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When I arrived at the airport I requested the two within the ticket counter, after we checked our luggage, and within the Admirals Club to verify that we have been in Business enterprise Class. Each instances I had been instructed we have been in Enterprise. My Boarding Move showed seats 16A and 16B, as this is just one row behind Business enterprise, I didn't understand right until I boarded that we were essentially in Coach.
I'm creating to express my disappointment with my current vacation. I produced preparations through American Airways in order that I could use my factors and I was satisfied with that. I bought a great price tag. As a consequence of an unforeseen and regrettable safety breach at Albany Airport my flight to Norfolk was delayed two several hours. We rebooked to Newport News in lieu of Norfolk for getting there at an honest hour. Our baggage on the other hand went to Norfolk. We rented a car and picked our baggage.About the return flight and checked our luggage after which you can acquired an email from YOU telling us of a hold off and dependant on the information YOU delivered we rebooked to your later flight.
Also, there are actually identification demands in the airport since it relates to domestic airline journey. All prospects age 18 yrs and more mature need to existing official photo identification just before boarding the plane.
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I used to be on maintain with reservations a number of moments for quite extensive amounts of time. 1 AA reservations and one particular agent told me it might cost me an extra $189.00 to fly out upcoming early morning then stated that flights had been booked subsequent working day.